Return Policy
Domestic Exchange Policy
Custom orders
Custom orders are final and cannot be cancelled, returned, or exchanged.
Custom and modified ring orders may be resized subject to resizing fees.
Standard Orders
Once a standard order is confirmed, it cannot be cancelled or returned and can only be exchanged for another jewellery item.
We offer complimentary seven (7) day exchanges for our standard jewellery items, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within seven (7) days for an exchange.
For eligible orders, our exchange and resize policy timelines begin when your purchase is received by you or at point of collection.
If you have a special request for a later delivery date, our seven (7) day exchange period begins on the date that your order was first available for pick up or received through delivery.
Clients residing within Sri Lanka are eligible for one complimentary resizing of our standard ring styles within seven (7) days from the date of the item purchased being received by you or collected. Outside of the seven (7) day complimentary resize period, standard rings can be resized for a fee within our recommended sizing range.
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Please note our eternity rings cannot be resized due to their design.
If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees.
Items that have been modified, previously exchanged, personalised with engraving, etching, embossing and other services, and layaway orders after seven (07) days from purchase are not eligible for exchanges.
Gifts
Gift recipients are entitled to a non-refundable merchandise credit which must be utilised within seven (07) days from date of initial purchase.
A gift item which is a personalised custom order is not subject to a non-refundable merchandise credit or exchange.
Gift cards are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund. Any unused portion of the gift card will remain available for future purchases under the same gift card reference code. We are not responsible for lost or stolen gift cards.
Domestic Exchange Process
Clients and gift recipients residing within Sri Lanka are permitted to exchange a product purchased on this website within seven (7) days from date of collection of the order item or receiving the item via delivery, only if the product to be exchanged satisfies the exchange policy.
Should the client or gift recipient decide to return a purchased item, they must:
- Call / WhatsApp us on +94771155641 or email us at at x@dinidujewellery.com and reserve an appointment to visit our office to process the exchange;
- Visit our office on the reserved appointment date with the product(s) in a new and unused state, in perfect and undamaged condition, with all protective materials in place, as well as with the original DINIDU box and delivery package, including all accessories, certificates, invoices.
Note: we will not accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
- Bangles, bracelets, chains that have been adjusted at the client’s request must be returned with the exact same number of links as in the original delivery package.
- All returns will be subject to strict Quality Control (QC) by us to ensure that the returned products satisfy these requirements.
If the products do not meet QC standards, we will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable.
- If the returned product satisfies Quality Control (QC), we will inform the client and proceed with the applicable exchange.
- The final stage of the exchange process will allow the client to select the item for exchange. The product can be exchanged for a jewellery item equivalent or higher in value. Where the item selected for the exchange is higher in value than the initial purchase price, the initial price will be deducted, and you will be required to pay the difference.
International Return Policy
Custom orders
Custom orders are final and cannot be cancelled, returned, or exchanged.
Custom and modified ring orders may be resized subject to resize fees.
Standard Orders
We offer free returns within seven (7) days for standard international ready-made orders, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within seven (7) days.
For eligible orders, our return, exchange, and resize policy timelines begin when your purchase is received by you through FedEx.
For international orders we offer free ring resizing or exchanges subject to shipping charges.
Please note our eternity rings cannot be resized due to their design.
If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees.
Items that have been modified, previously exchanged, personalised with engraving, etching, embossing and other services, and layaway orders after seven (07) days from purchase are not eligible for returns.
Exchanges take approximately 14 business days to process upon receipt of the item.
Gifts
Gift recipients are entitled to a non-refundable merchandise credit which must be utilised within seven (07) days from date of initial purchase.
A gift item which is a personalised custom order is not subject to a non-refundable merchandise credit or exchange.
Gift cards are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund. Any unused portion of the gift card will remain available for future purchases under the same gift card reference code. We are not responsible for lost or stolen gift cards.
International Return Process
If you have purchased an item that you would like to return, please visit our RETURN page and fill out the relevant details.
Once you submit the form and we receive your request, we will contact you via e-mail to provide you with a Return Shipping Authorisation (RSA) code and a FedEx Return Airway Bill.
RSA codes are active for seven (07) days from the date of issue and packages must be shipped during the active time period of your RSA.
If your RSA has expired, please contact us at x@dinidujewellery.com to request another RSA code. All requests for refunds must be in writing via email.
Please write your RSA code on the outside of the package and affix the FedEx Return Airway Bill on the package.
For all returns include all original packaging and accompanying materials, including the packing slip, the original DINIDU box, invoices and all relevant certificates. For resizes, do not include original certificates and accompanying materials.
Bangles, bracelets, chains that have been adjusted at the client’s request must be returned with the exact same number of links as in the original delivery package.
In order for the insurance to be valid with the use of your FedEx prepaid label, you must “double box” your shipment and follow these instructions. Enclose your item inside its original jewellery box. For your convenience, we recommend using the original packaging from your order. Place the jewellery box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the jewellery box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Improperly packaged items will be refused receipt. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location or call FedEx to arrange pick-up.
DINIDU and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped – this receipt will act as proof of insurance.
The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment and the FedEx tracking number, and DINIDU accepts no liability in the event that such proof cannot be produced.
DINIDU is not responsible for items lost or damaged while shipping.
For security reasons, do not write any words on the package shipping label that may allude to the contents of the package (such as DINIDU, jewellery, diamonds, gemstones, sapphires or other related words anywhere on the package. Do not declare the exact nature of the contents you are sending. If required by customs or the shipping company, specify the item is an “Antique Sample” or “Rock Crystal Sample”.
Send returns to 94/3, Dharmapala Mawatha, Colombo 07, Sri Lanka.
After we receive the returned order, the product(s) are subject to strict Quality Control (QC) to inspect and verify the condition of the item. The product(s) must be in a new and unused state, in perfect and undamaged condition, with all protective materials in place, as well as with the original DINIDU box and delivery package, including all accessories, certificates, invoices.
If the products do not meet QC standards, or shows signs of wear/damage we will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable.
Returns take approximately fourteen (14) business days to process upon receipt of the item.
If the returned product satisfies Quality Control (QC), we will proceed with the applicable refund.
If you are expecting a refund, credit will be submitted to your bank within fourteen (14) business days. It may take your bank up to ten (10) business days to post the funds to your account. Bank wire refunds of USD $1000 or greater typically take seven to 10 business days after the return has been processed. Returned orders with bank wire as the original payment method and a credit amount under USD $1000 will be refunded via check. A refund will be issued after we receive your return. Shipping costs cannot be refunded. If you paid by credit card, the charge will be credited back to your card. If you paid by check or wire transfer, a company check will be issued to the name on the account from which the purchase was made from.
Only you, as the Customer, may request a refund of the full price of your initial purchase.
If you have opted for an exchange and selected the product to exchange the initial purchase with, we will send an invoice to your email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by you as indicated below. Note: exchange product should be of equal value or more.
Once the payment for the difference to be paid by you is received by us, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.
Check the status of your returned item on ourÂ
If you have any questions about our return procedure, please contact us on WhatsApp +94771155641 or email us at