Consult With Our Team
Finding the perfect jewellery piece is no easy feat. We’re here to assist you in making that journey as smooth as possible.
How Can We Assist You?
To ensure your jewellery selection experience is effortless, we’re here to help you find exactly what you want. We offer a dedicated team of professionals ready to answer any inquiries about our collections, design specifications, craftsmanship, or jewellery care.
Visit Our Boutique
DINIDU is located at No. 94/3 Srimath Anagarika Dharmapala Mawatha, Colombo 07, Sri Lanka.
To explore our collections of luxury jewellery or meet with our dedicated team for a personalised consultation, our doors are open from 10:00 am to 6:00 pm from Thursday through Monday.
- WhatsApp/ phone: +94 77 115 5641 - Email: [email protected]Â
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FAQ
How can I contact DINIDU?
You may reach us through:
- WhatsApp/ phone: +94 77 115 5641.
- Email: [email protected]
Alternatively, you can send us a direct message via our Instagram or Facebook page.
How do I place an order?
Our boutique is open Thursday through Tuesday from 10 am to 6 pm. We are closed on Wednesdays. We also welcome private viewings and consultations by appointment.
Can I purchase DINIDU jewellery online?
You can contact us through WhatsApp, Instagram or Facebook to place your order. Simply send us a direct message with an image or a weblink to the item and our team will guide you with product details, availability, and customisation options.
If you prefer a more personal touch, feel free to call our boutique or visit us at our Colombo 07 location for a tailored consultation and purchase. You can also shop our collections anytime through our official website, complete with secure checkout and worldwide delivery.
How can I book an appointment with DINIDU?
You can schedule an in-store or virtual appointment by simply messaging us on WhatsApp, Instagram or Facebook or by contacting us directly at our boutique in Colombo 07 and our team will be delighted to assist you.
Do I need an appointment to visit the boutique?
While store walk-ins are always welcome, we recommend booking an appointment for a personalised consultation, especially for bespoke designs or engagement ring selections.
Does DINIDU offer virtual consultations?
Yes. We offer private virtual appointments for clients both in Sri Lanka and abroad, allowing you to explore collections or discuss custom designs from the comfort of your home.
What are your store opening hours?
Our boutique is open Thursday through Tuesday from 10 am to 6 pm. We are closed on Wednesdays. We also welcome private viewings and consultations by appointment.
What are your customer service hours?
Our customer care team is available to contact from 10:00 AM to 6:00 PM, from Monday to Sunday.
How long will it take to receive a response?
We aim to respond to all inquiries within 2 working hours. For urgent requests, we encourage you to contact us directly via phone.
How can I check the status of my order?
For orders placed via the website, once it is confirmed, you’ll receive an email with tracking details. You may also contact our team with your order number for real-time updates.
For orders placed via direct messages and at the store, contact our customer service team for updates.
Do you offer domestic/ international shipping?
Yes. For domestic orders, we offer island-wide shipping and in-store pickup services.
For international orders, we offer secure international delivery with FedEx insured shipping and safe delivery within 7 to 10 days.Â
Please note that shipping timelines and costs vary depending on the destination. For more information on domestic and international shipping, please refer to our shipping policy.
How can I request jewellery servicing or resizing?
You may contact us via WhatsApp, calls or visit the boutique for repairs, cleaning, polishing, or resizing.
Do you offer cleaning or maintenance services?
Yes. We offer complimentary professional cleaning and inspection services to help maintain your jewellery’s brilliance and longevity.
Can I return or exchange my purchase?
Due to the bespoke nature of our creations, returns and exchanges are not accepted for domestic custom orders.Â
For a domestic standard order, while it cannot be cancelled or returned upon confirmation, it can only be exchanged for another jewellery item within seven (7) days of purchase. For more information, refer to our return and exchange policy.